BankBuddy

Artificial Intelligence to redefine your digital banking experience

With an impeccable combination of Generative AI, domain expertise and pre built customer journeys, we at BankBuddy help financial institutions deliver frictionless and personalized digital banking CX while achieving lasting cost reductions and revenue uplift.

Kick Start your Strategic journey towards AI-Powered Personalized Banking

Digital Sales

Boost prospect conversions & revenues with hyper personalized campaigns, persona based recommendations & social media management.

Digital Onboarding

Extend digital reach & reduce customer acquisition costs with AI powered onboarding & eKYC across languages, journeys & channels.

Digital Engagement

Enhance digital adoption with proactive Human + AI customer service across all channels at 60% lower cost to serve.

Digital CX

Increase customer retention upsell & cross sell with hyper personalized omni-digital banking experiences for customers.

Your Innovation partner

Information, Transaction, Onboarding (Video KYC/eKYC), Authentication, Advise, Cross sell, Upsell, Churn prevention, Offers, Rewards or more. BankBuddy has pre-built solutions across segments, so that no matter what your customers need, we make sure you have the means to serve them.

WhatsApp Banking

Extend your customer reach with MFA based secure transactions and end-to-end banking services on the world’s favorite messaging platform

GenAI Powered Digital Human

Increase adoption of self-service channels, ensure goal completion with guided process flows and engage customers with a multi sensory approach with AI powered digital humans.

Digital Wallet

Boost new customer acquisition, remove barriers to digital adoption and enable financial inclusion with one of a kind private label Omni-channel wallet with QR pay, virtual accounts, accounting/GL.

Voice Banking

Integrate voice based interactions and deliver frictionless zero touch banking with end to end banking services across all channels, devices and digital touch points

Customer Onboarding

Reduce customer acquisition costs and digitally onboard new customers with eKYC, liveness detection, document verification & face match, OCR, Deep fake detection, all under 3 minutes.

Agent Assist

Offer frictionless human + AI service with automated bot to agent handoff across channels, end to end automated Case Management, Generative AI powered agent suggestions. Analyze customer behavior and track key metrics with real-time analytics, reports & live stats.

Personalization

Enhance digital banking CX with personalized micro-moments at every customer touchpoint. Increase conversions & boost cross sell upsell with dynamic persona based recommendations for new & existing customers

Campaign & Lead Management

Omni-channel customer profile/lead manager with automated campaigns Marketing for 10X boost in conversion.

Why BankBuddy

BankBuddy is a domain specific Artificial Intelligence platform for collective intelligence across silos of systems, products, departments and processes.

Your Innovation partner

Magical combination of design thinking, user experience, banking technology, customer experience & your business expertise to foster continuous co-innovation.

220+

Customer Journeys

122

Customer Attributes

Generative AI Applications

Customer Countries

100+

Languages Supported

Generative AI

Customer journeys embedded with NLP, Computer vision, Speech, Recommender System.
Faster time to market

Deploy Artificial Intelligence solutions in weeks with Pre-built AI models, Domain NLP, Data pipeline, Language packs, Customer journeys, Channel integrations & Core banking adapters
Future Proof

Extendable AI infrastructure to add new models, journeys, languages, intelligence et al
Domain Expertise

Retail banking, investments, PFM, cash management, SME banking, Trade finance & more.