Essential Checklist for AI Remote Onboarding and eKYC for Insurance
A comprehensive guide to implementing secure, compliant, and frictionless remote customer onboarding for insurance companies.
The insurance industry is undergoing a digital transformation, with remote onboarding and eKYC (electronic Know Your Customer) becoming essential tools for customer acquisition and regulatory compliance. AI-powered solutions are enabling insurance companies to verify customer identities, assess risk, and complete onboarding processes entirely online—reducing friction while maintaining the highest security standards.
Why Remote Onboarding Matters
AI-powered biometric verification and document authentication reduce fraud risk by 95%.
Complete policy purchases from anywhere, anytime—no branch visits required.
Automated compliance checks ensure adherence to KYC, AML, and data protection regulations.
Reduce onboarding time from days to minutes with automated verification workflows.
Essential eKYC Checklist for Insurance
1. Document Verification
- Support for multiple ID types: passports, driver's licenses, national ID cards
- OCR (Optical Character Recognition) for automatic data extraction
- Fraud detection for fake or tampered documents
- Real-time document authentication against issuing authorities
2. Biometric Authentication
- Live facial recognition to prevent photo spoofing
- Liveness detection to ensure physical presence
- Face matching between selfie and ID document photo
- Age verification and demographic data validation
3. Regulatory Compliance
- KYC compliance with insurance regulatory authorities
- AML (Anti-Money Laundering) screening and watchlist checks
- GDPR and data protection compliance
- Audit trail and documentation for regulatory reporting
4. Multi-Channel Support
- Mobile app integration for iOS and Android
- Web-based onboarding for desktop users
- WhatsApp and messaging platform integration
- Agent-assisted verification for complex cases
Benefits of AI-Powered eKYC
AI detects fake documents and spoofing attempts
From document upload to policy issuance
Reduced manual verification and branch costs
Implementation Roadmap
Assessment & Planning
Evaluate regulatory requirements and customer journey mapping
Platform Integration
Integrate eKYC APIs with existing policy management systems
Testing & Compliance
Conduct thorough testing and obtain regulatory approvals
Launch & Optimization
Deploy solution and continuously optimize based on user feedback
Ready to Implement Remote Onboarding?
Transform your insurance onboarding with BankBuddy's AI-powered eKYC solution.