BankBuddy Digital Human
Elevate digital banking CX with an AI powered digital human.
The Digital banking market is estimated to grow at a CAGR of 13.6% over the next five years. However, even today, a large majority of customers do not use their bank’s digital services or do so infrequently and depend on human assistance to complete transactions.
As a comprehensive AI-powered solution that supports end-to-end transactions, a digital human is a scalable and cost-efficient can help bridge this gap in adoption.
Using digital humans, banks can augment 'the digital customer experience' with human element and offer a one-on-one interactive banking experience, helping migrate late adopters to self-service channels.
Coupled with a humanized front and multilingual domain-specific NLP, a digital human engages with customers using a multi-sensory approach- Lip synced Voice, emotions, expressions and inline text. The BankBuddy digital human’s digital brain is equipped with machine learning, advanced data analytics, and AI technologies like face match, sentiment analysis, recommendation engine, liveness detection and more.
The Digital human engages customers with deep understanding of customer needs and helps them with frictionless goal completion, personalized interactions and proactive service.
Interactive avatar with seamless lip sync, natural conversation and life-like expressions.
Human centric banking recommendation system for hyper personalized customer interactions
Domain specific NLP engine to understand variations of multilingual speech, capture context and respond in a humanlike manner.
Scalable solution that can be easily embedded across multiple platforms for consistent brand experience across all channels.
Go live in 4 weeks with Humanized digital banking
Leverage an AI powered digital human with pre-built banking customer journeys, human-like interface, and multilingual domain specific NLP to enhance your digital banking CX.
Multi sensory approach
Humanized customer journeys with sentiments, voice, expressions, video, text and touch interface.
End to end customer journeys
Seamless integration with core banking software and ecosystem partners for end to end processing of transactions & customer request.
Digital brain aided, personalized recommendations and offers based on dynamic customer persona for upsell and cross -sell across all touch points.
Superlative CX with automated humanized assistance across FAQS, real time query resolutions, transactions and advisory across multiple channels and domains.
MFA based transactions including, internal and external transfers, bill payments, wallet transfer and account services.
Guided customer onboarding
Step by step guidance for frictionless digital on-boarding with complete eKYC and liveness detection with speech and face verification.
Digital Human to Agent handoff
Automated agent handoff with intelligent routing of customer requests based on priority, sentiments and skill, for true human + AI experience.
Optimize customer interaction with humanlike emotional & personalized engagement to increase conversions, boost loyalty and prevent customer churn.
Get in touch with us
See how BankBuddy helps you personalize customer engagement & increase cross sell, upsell & conversion