Success Stories

Transforming Banking Across Continents

Real results from leading financial institutions leveraging BankBuddy.ai to drive digital transformation, enhance customer engagement, and achieve measurable business outcomes.

Asia Pacific

Kina Bank

PeiBeta Digital Wallet - High-Scale Digital Wallet Launch

Goal

Launch a high-scale digital wallet enabling rapid adoption, reliable remittances, and scalable merchant acceptance.

Solution

BankBuddy Digital CoreMerchant BankingAgency Banking

Outcomes

50K+

Active digital wallet users

1,000+

Merchant partners onboarded

99.8%

Remittance success rate

Multi-Country

First Capital Bank

Smart Branch - Digital Service Hubs Across Four Countries

Goal

Transform branches into high-velocity digital service hubs with unified kiosks, queue management, and assisted services.

Solution

Smart BranchFinacle IntegrationUnified KiosksQueue ManagementMTAsCard Management

Outcomes

4

Countries with live deployment

60%

Reduction in service time

35%

Customer satisfaction increase

Middle East

Dubai Islamic Bank

Composable AI & Hyper-Personalization

Goal

Upgrade to composable AI to automate service requests and enable zero-touch customer acquisition for Islamic finance products.

Solution

Composable AIService AutomationZero-Touch OnboardingAuto FinancePersonal Finance

Outcomes

40%

Reduction in operational effort

Enabled

Zero-touch account openings

85%

Service automation coverage

Africa

NMB Bank

GenAI Upgrade - Enterprise-Grade Intelligence

Goal

Move from basic automation to enterprise-grade GenAI capable of handling complex, unstructured customer inquiries at scale.

Solution

Enterprise GenAI FrameworkUnstructured Data ProcessingAdvanced NLPMulti-Intent Handling

Outcomes

100K+

Complex queries handled monthly

70%

Average resolution time reduction

35%

Cost savings from automation

Asia Pacific

DSB Bank

Agentic AI CX - Multilingual Customer Lifecycle Management

Goal

Deploy multilingual conversational bots to manage end-to-end customer lifecycles and improve service continuity.

Solution

Multilingual Conversational AILifecycle ManagementAgentic AI CXService Continuity

Outcomes

12+

Languages supported

4.6/5

Customer satisfaction score

24/7

Service availability

Africa

HFC Bank

Agency Banking & Smart Onboarding

Goal

Enable agency banking with automated customer onboarding and KYC for retail and corporate customers across multiple touchpoints.

Solution

Agency BankingAI-Driven Journey OrchestrationAutomated KYCProfits CBSKRAIPRS Integration

Outcomes

5,000+

Active agents in network

65%

KYC completion time reduction

15K+

Successful onboardings per month

Africa

Banco Keve

WhatsApp Banking - Portuguese Language Support

Goal

Launch GenAI-powered WhatsApp banking for queries, payments, transfers, and service requests in Portuguese.

Solution

GenAI WhatsApp BankingPortuguese NLPPaymentsTransfersService Requests

Outcomes

100K+

Monthly active WhatsApp users

92%

Transaction success rate

50%

Cost per interaction reduction

Africa

Family Bank

Omnichannel Agentic CX

Goal

Deliver an omnichannel, agentic AI experience supporting customer transactions and service journeys across all channels.

Solution

Omnichannel PlatformAgentic AITransaction SupportJourney Orchestration

Outcomes

2M+

Omnichannel interactions per year

98%

Cross-channel consistency score

55%

Handling time reduction

Asia Pacific

Bank Simpanan Nasional

Agentic CRM & Customer 360

Goal

Implement agentic AI for CRM, lead management, and Customer 360 to enable smarter engagement and conversion.

Solution

Agentic CRMLead ManagementCustomer 360Smart EngagementConversion Optimization

Outcomes

38%

Lead conversion rate increase

500K+

Customer 360 profiles active

22%

Revenue per customer growth

Multi-Country

Philippine National Bank

Multi-Country CX Orchestration

Goal

Roll out agentic AI-powered CX journeys across corporate and retail banking, spanning multiple countries.

Solution

Multi-Country CX PlatformAgentic AICorporate BankingRetail BankingJourney Orchestration

Outcomes

5

Countries with unified CX platform

4.7/5

Customer satisfaction score

6 weeks

Time to deploy per country

Middle East (Saudi Arabia)

Leading Insurtech

Omnichannel Insurance CX with Real-Time Sentiment

Goal

Build an omnichannel insurance CX platform with real-time sentiment detection and human-in-the-loop controls.

Solution

Omnichannel Insurance PlatformReal-Time Sentiment AnalysisHITL ControlsCompliance Engine

Outcomes

95%

Sentiment detection accuracy

800K+

Policy queries automated

100%

Regulatory compliance score

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