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info@bankbuddy.ai
+971 50 1627569

DIFC Fintech Hive, Dubai, UAE

Whitefield, Bangalore, India

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Insurance Customer Experience

Inform, Serve, Personalize, Delight

Cognitive Insurance CX

Insurance industry has traditionally seen low digital adoption & high cost to serve due to diversity of products, and low customer loyalty.

Cognitive CX is redefining the insurance landscape by automating service delivery at scale across all digital channels & functions.

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Contextual

Context based Automated recommendations & actions for true hyper personalization.
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Hyper-efficient

Remove friction & make customer journeys seamless by embedding voice, text, image, video & analytics.

Omni-digital

Omni digital experience for automated query resolution, context specific targeting and seamless human handoff.

Predictive

Predictive analytics to bridge customer and product attributes for insight based automated action.

AI for
Superlative customer experience

Pre-built AI solutions to increase retention, conversion, cross and upsell

Analyze

Predictive analytics to power contextual journeys and real time insight based actions for increasing conversion, retention and cross sell.

Assist

Omni digital automated service with seamless human handoff. Across Web, Mobile, WhatsApp, Facebook Messenger, Google Assistant, Amazon Alexa.

Automate

Frictionless banking & seamless automation across journeys - origination, eKYC, transactions, service request, cross sell & upsell.

Kick Start your Strategic journey towards AI-Powered Personalized Insurance.

personalized_banking

Inform, Serve, Personalize, Delight

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Go live in weeks with pre-built AI

Leverage pre-built Omni channel multi lingual NLP chat & voice bots, flexible & secure customer journeys, voice & face verification, behavioural cross sell & upsell recommendations with human in the loop.

Onboarding

AI based self service/ video agent assisted eKYC with text extraction, video, image and speech verification.

Customer service

Embedded Insurance customer services from payments, inquiries, complaints to customer delight.

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Claims

Hassle free claim reporting and updates with OCR, photo & location.

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Cross sell & Upsell

Delight customers with micro targeted cross sell and upsell recommendations based on behavioural persona & current conversation context.

Motor

Personalize policy holder interactions based on usage patterns to enhance loyalty and renewals.

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Medical

Frictionless registration, add on, modification, eCard, claims across channels.

travel

Travel

Frictionless Insurance lifecycle from targeting, information discovery, instant issuance, recommendations, origination, service, cross sell across channels and languages.

property

Property

Hassle free origination, renewals, claims and add ons.

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