Cognitive banking is redefining the personal banking arena by enhancing self service automation, mass personalisation, predictive service and task automation to enable service delivery at scale across all digital channels & functions.
Leverage the power of banking AI solutions to bring back “personal” in personal banking. Create micro “moments” based on dynamic customer journeys and streaming recommendations to understand implicit and explicit intents and proactively serve customers across a wide variety of digital & physical channels.
Context based Automated recommendations & actions for true hyper personalization.
Remove friction & make customer journeys seamless by embedding voice, text, image, video & analytics.
Omni digital experience for automated query resolution, context specific targeting and seamless human handoff.
Predictive analytics to bridge customer and product attributes for insight based automated action.
Superlative customer experience
Pre-built AI solutions to increase retention, conversion, cross and upsell
Predictive analytics to power contextual journeys and real time insight based actions for increasing conversion, retention and cross sell.
Omni digital automated service with seamless human handoff. Across Web, Mobile, WhatsApp, Facebook Messenger, Google Assistant, Amazon Alexa.
Frictionless banking & seamless automation across journeys - origination, eKYC, transactions, service request, cross sell & upsell.
Inform, Serve, Personalize, Delight
Personal Banking Accounts
Personal Banking Auto Loan
Personal Banking Education Loan
Personal Banking Pin Reset
Go live in weeks with pre-built AI
Leverage pre-built Omni channel multi lingual NLP chat & voice bots, flexible & secure customer journeys, voice & face verification, behavioural cross sell & upsell recommendations with human in the loop.
Frictionless loan lifecycle from targeting, information discovery, recommendations, origination, service, cross sell across channels and languages.
Embedded banking services from onboarding, payments, inquiries, complaints to customer delight.
Hassle free transactions and information for sender and receiver on WhatsApp.
Personalize cardholder interactions based on append patterns to enhance loyalty and usage.
Cross sell & Upsell
Delight customers with micro targeted cross sell and upsell recommendations based on behavioural persona & current conversation context.
Speech & Face
Multimodal biometric authentication built for today’s channels.
AI based self service/ video agent assisted eKYC with text extraction, video, image and speech verification.
Truly personalise offers and rewards based on Demographics, Past behaviour patterns, social profile, interaction pattern ,device data, social graph & current conversation context.
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Know more about the strategic journey towards AI-powered personalised banking