AI for automated
human handoff
In the experience economy, customers expect a seamless blend of digital banking and proactive human assistance. BankBuddy Agent Assist helps automate bot to agent handoff with AI to create personalized digital banking experience.
BankBuddy leverages a combination of AI, advanced analytics and intelligent chat routing to provide seamless AI + human engagement with rich media interaction across all channels, contexts and languages while reducing cost to serve.
In built real time dashboards & analytics help you monitor KPIs & metrics to improve overall service efficiency and customer satisfaction scores by anticipating user behavior and optimizing agent & bot performance.
Skill based routing
Enable Chat routing based on agent’s skill sets & domain knowledge to increase FCR.
Omnichannel
Automate agent handoff and initiate bot to agent transfer on any
digital channel.
.
Agent Assist
Provide conversational context, history & customer profile to assist agents during handoff.
Handoff Analytics
Analyze customer behavior and track agent metrics with real-time analytics, reports & live stats.
Enhance CX with frictionless AI + Human service across channels & languages.
![personalized_banking](img/personalized_banking.png)
Frictionless agent handoff within the customer’s preferred channel.
Leverage pre-built omni-channel multilingual NLP chat & voice bots, flexible and secure customer journeys with a human in the loop.
![Seamless-Bot-to-Agent](img/ico/Seamless-Bot-to-Agent.png)
Seamless Bot to Agent to Bot Handoff
Trigger handoff based on sentiment, status, priority and intents for seamless AI + Agent based engagement.
![Intelligent-Chat-routing](img/ico/Intelligent-Chat-routing.png)
Intelligent Chat routing
Delight customers with relevant routing of chats to agents based on language, skills, time, department for higher FCR.
![Real-time-supervision](img/ico/Real-time-supervision.png)
Real time supervision
Monitor KPI’s with real time view of chats, agents & bot conversations for effective workforce management.
![Analytics](img/ico/Analytics.png)
Analytics
Flexible pre-built analytics for Bot performance, agent performance, agent productivity, customer behavior, & Goal completion.
![Unified customer view](img/ico/Unified-customer-view.png)
Unified customer view
Auto retrieval of chat history, internal notes, tags and open tickets for 360 degree customer view.
![Omni channel](img/ico/Omni-channel.png)
Omni channel
Connect web, mobile, messenger channels with single Agent interface for true omni channel engagement.
![Rich Mediac](img/ico/Rich-Media.png)
Rich Media
Leverage text, video, images, & documents for an immersive experience.
![Secure](img/ico/Secure.png)
Secure
Mask sensitive data & PII for security and data privacy compliance.
Get in touch with us
See how BankBuddy helps you personalize customer engagement & increase cross sell, upsell & conversion
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