Top Customer Experience Trends in Banking for 2024
In the dynamic landscape of the banking industry, staying ahead of customer expectations is vital for success. As we look forward to 2024, identifying the X factor that sets banking institutions apart is key. Let's explore the top CX trends that will shape customer...Read more
BankBuddy NLU Benchmarking
The field of Conversational AI has witnessed significant advancements, with Natural Language Understanding (NLU) playing a pivotal role in enabling machines to comprehend and respond to human language. As part of our commitment to delivering cutting-edge NLU...Read more
Future of QR Payments in South East Asia
The use of QR codes as a payment method is becoming more widespread globally. In developing nations, mobile money providers are at the forefront of implementing QR codes as a digital payment channel. QR code payment users will exceed 2.2...Read more
The Future is Now: An In-Depth Look at Digital Wallets 3.0
"Demand for “anytime, anywhere” payments - digital wallets, NFC payments, and QR payments is growing worldwide due to smartphones, the Internet, and personalized experience." “Today, consumers have already moved from basic mobile money prim...Read more
Future of Cashless Payments in South East Asia
Southeast Asia has seen a rising demand for cashless payments in the form of card/account-linked QR payments, standalone digital wallets, or embedded wallets in SuperApps. Various factors have fueled this growth of digital payment including growth in...Read more
Practical Guide to Implement Metaverse Banking
With the advent of Web3, Metaverse has the potential to revolutionize the banking industry. The term "metaverse finance" (MetaFi) refers to a combination of traditional finance (TradFi), decentralized finance (Defi), and centralized finance (CeFi), with new products...Read more
Conversational Surveys
4.70 billion people worldwide use social media platforms, and many of these users interact with Virtual assistants/chatbots regularly. The user interactions are dynamic in nature, with significantly diverse customer journeys and inbuilt human handoff; this...Read more
WhatsApp for Debt collection
Nearly half of all consumer complaints that affect a bank's rating are about debt collection. Debt collection is a tedious process with several regulatory and legal implications. It necessitates verification of the defaulter, the reason for non-payment, when the client may pay, and other factors....Read more
TOP 5 Digital Customer Onboarding Trends 2022
Deloitte research reveals that at least 38% of clients dropout during the onboarding process, frequently out of annoyance with the sheer volume of touchpoints and paperwork involved. According to the findings of a new global client onboarding...Read more
Banking operating model in the metaverse
The rise of Web3 has been observable worldwide since 2021 and seems unstoppable. NFTs have transformed the art market, and cryptocurrencies have provided the framework for the entire emerging and thriving economy. According to a Gartner report, 25%...Read more
What's in store for WhatsApp banking in 2022 and beyond
Whatsapp banking is now mainstream, and 30% of banks in EMEA and Asia are offering their customers the convenience of an AI-powered Whatsapp banking chatbot. Let's look at the evolution of WhatsApp banking over the past few years - The first-gen...Read more
Will Smart AI-powered digital wallets replace Super-Apps?
Super Apps are built on the premise of cross-sell and upsell potential to existing customers of a daily use app example: a taxi app. So, the super apps originally started as a utility function and added a digital wallet to fund the purchase of ecosystem....Read more
How QR codes are shaping the future of Digital Payments
According to a new Juniper Research study, global spending on QR code payments will exceed $3 trillion by 2025, up from $2.4 trillion in 2022. This 25% increase will be driven by a greater emphasis on Juniper Research study improving financial inclusion in...Read more
Top 3 use cases of blockchain in embedded finance
Businesses and corporations are demanding more from banks as they struggle to obtain real-time banking services. As a result, they are looking for a partner who can help them simplify the complexities of running and growing a business while also providing the...Read more
Central Bank Digital Currency (CBDC)
According to the survey conducted by the Bank for International Settlements (BIS), nine out of ten central banks around the world are analyzing the working of CBDCs. The concept of CBDCs first surfaced decades ago, but in recent years, discussions on CBDCs have intensified among central banks...Read more
Use cases of Blockchain
The rising interest in the blockchain has created increased use cases across multiple sectors. Blockchain technology is expected to drastically alter the banking, financial services, and insurance (BFSI) industry. According to the Global Blockchain survey conducted by Deloitte, 81 percent of...Read more
Blockchain in Banking
Blockchain technology has received a lot of attention in the last decade for different reasons. However, the question remains unanswered- "Will blockchain revolutionize the banking industry?" Undoubtedly, "blockchain" is one of the year's most popular technical buzzwords. While there is still a lot of...Read more
Digital Wallet + Artificial Intelligence
Digital wallets have revolutionized financial services by allowing users to make transactions in an easy, effortless manner. The democratization of payments has catalyzed financial inclusion by bringing unbanked populations into the formal banking system, which has enabled them to access a...Read more
Invoice to pay for SME customers
Worldwide, SMEs produce about $850 billion of annual revenue for banks, through deposits, lending, overdrafts, and payments. That is about 20 percent of all banking revenues.¹ The global market is expected to grow by around 7 percent annually over the next seven years. As per a...Read more
The Canny Co partners with BankBuddy for its CannyPay solution
Financial Technology platforms BankBuddy.ai and Canny form strategic partnership to offer fully Digital Request/Invoice to Pay with embedded payments. FinTech platforms Canny have partnered with BankBuddy to launch CannyPay, an...Read more
New account opening on WhatsApp
58% of banks state complexity as the major factor that pulled them away from offering multichannel onboarding to their customers. With over 2 million active users worldwide, WhatsApp has become one of the most effective and convenient channels of customer interaction. Offering...Read more