Redefine Voice banking
Currently used in 30% of all the searches, voice based interactions are rapidly gaining popularity and financial institutions can no longer ignore the use of voice banking. Enhance your CX with hyper personalized customer interactions and zero touch banking experiences with AI powered NLP voice bots.
Integrate voice based interactions at all digital touch points throughout the customer journey and deliver frictionless and convenient voice banking to your customers.
Enable multilingual voice banking across all digital channels including Alexa, Google assistant, IoT & mobile devices. Strengthen your brand image and create a unique brand identity with customized voice bots & avatars.
Increase revenue with persona-based intelligent recommendations, expand your customer reach and offer proactive service at reduced cost to serve.
Transactions & Payments
Frictionless banking transactions and payments across channels - Avatars, Google assistant, Alexa & IOT devices and more.
Ensure Security via built in multi-factor user authentication in all transactions.
Enhanced customer service experience with context based query resolution.
Seamless human hand-off whenever the need arises along with agent-assist.
Frictionless, Embedded, Personalized, Secure Banking
Go live in 4 weeks with Voice Banking
Leverage pre-built, multilingual NLP chatbot with frictionless & secure customer transactions to enhance your reach
Automated Voice Recognition
Personalized interactions with existing customer with auto speech recognition & authentication.
Proactive Customer Service
Predictive analytics and proactive service with automated FAQs & NLP based query resolution.
Frictionless new customer onboarding with eKYC & progressive profiling, secure document upload, data extraction and verification.
Multilingual & Omnichannel
Seamless voice based transactions across channels and languages. Handle multiple languages in single conversion for enhanced customer experiences.
MFA Based Transactions
Inbuilt authentication and multi level security features like OTP, encryption and operational controls for highest levels of transactional security.
Transactions & Account Services
Secure transfers and payments with transactional account services including mini-statement, account balance, card services, cheque book request, complaints and more.
Delight customers with personalized offers & recommend transactions based on their spending pattern and customer persona.
Seamless human hand-off with transcript & priority routing for Human+AI service.
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See how BankBuddy helps you personalize customer engagement & increase cross sell, upsell & conversion