What does a secure WhatsApp banking customer journey look like?
WhatsApp banking is replacing erstwhile USSD based mobile banking and
Mobile apps due to additional security and convenience. Here’s a
comprehensive list of security features we implemented at our partner
banks to ensure their customers get the most secure user experience.
For Existing customers, there are multiple digital onboarding options
1. Registration with progressive profiling or MFA - A
customer can only register with their Registered mobile number
after a secondary verification from either a digital channel API
or verification of personal information
2. Chat Banking credentials - When the customers register
they can create their own id and PIN, which will serve as the
second factor of authentication for subsequent sessions. This ID
is created outside of WhatsApp to prevent leaving traces in the
chat history. The chat banking id and pin are not revealed
anywhere in the conversations.
3. Secure Session Management - A user session is created
every time a customer logs in and this session is valid for a
predefined period of activity or till the time the customer
explicitly logs out of the session.
4. KYC levels - There are KYC levels defined for
customers to impose transaction and amount limits for risk
management and compliance purposes. The limits can be set for
individual transactions or aggregate transactions.
5. Secure 2-factor authentication is done via OTP for all
financial transactions like bill payments and transfers, this
also ensures that the system cannot be compromised on a session
on WhatsApp web.
6. Data protection - All sensitive data displayed in
WhatsApp is masked, PDF receipts are auto-generated for
confirmations of all financial transactions. The platform allows
you to secure PDF receipts and statements on your phone using
passwords. So even if the customer loses their phone, their
financial information is secure.
For New to bank (NTB) Customers
Secure Onboarding - It just takes a minute to open a wallet irrespective
of whether you hold an account with the bank or not.
Regular accounts like CASA, Joint accounts, SME accounts can be opened
instantaneously and securely from WhatsApp and other channels with a
variety of options like Debit freeze, NID check, Face match, Liveness
detection, and branch/agent for second level authentication.
Safer than cash - if you need to lend or give someone money, you can
transfer money to their mobile even though they do not have a wallet.
All they need to do is register themselves with the special link sent to
them over SMS, and use that money safely. You can also have proof of
giving money!
Your customers can start using your wallet with someone funding their
wallet - with KYC (national id and address proof), you can have your
full-fledged Digital Banking Wallet as good as having a banking account.
Launch secure WhatsApp banking with a private label Wallet in just 4
weeks!
Read more about how WhatsApp banking is made fraud-proof with
multifactor authentication https://www.bankbuddy.ai//Why-BankBuddy-is-the-most-secure-WhatsApp-banking-platform