Solutions
- Digital Payments
  - Digital Wallet
    Support multiple payment rails, multiple currencies, multiple entities, multiple languages, and multiple algorithms for charges, commissions, interests, and fees.
  - QR Pay
    Easy and secure payments via static, dynamic, and embedded QR codes for merchants, SMEs, and retail customers.
  - BNPL
    Increase conversions by offering flexible payment options
  - Embedded Payments
    Embed financial services-loans, insurance, and investments into customer journeys on a single unified platform.
  - Merchant Ecosystem
    Complete merchant in-app/web registration, manage QR codes, user management, analytics & reports, configure charges and limits under merchant portal
  - Marketplace
    Simplifies domestic & cross border payment transfers
- Conversational Banking
  - Omichannel
    Website | Mobile | WhatsApp | Facebook | Twitter | Webchat
  - Multilingual
    Supports 20+ languages across channels
  - Agent Assist
    Intelligent chat routing based on Skill, language , priority and sentiment
  - Personalized Recommendation
    Recommend products & services based on user’s behavioral persona
  - Surveys & FAQs
    Enhance product & services by collecting feedback & responses
  - Complaint Management
    Handles end-end customer complaint journeys with inbuilt ticketing system
- Customer Onboarding
  - Modes
    Omnichannel support for both self-service and assisted modes of onboarding
  - AI Efficiency
    Inbuilt AI engine for face-match, liveness detection, OCR, and product recommendation
  - Comprehensive Onboarding Solutions
    Prebuilt onboarding modules- retail, corporate, SMEs
  - Wide Product
    Dynamic journeys based on the product & customer attributes- accounts, cards, loans, and insurance.
  - Ecosystem
    Onboard ecosystem partners -merchants and agents, offer a wide range of products with inbuilt risk management.
- Customer Engagement
  - Hyper personalisation
    Enhance digital banking CX with personalized micro-moments at every customer touchpoint.
  - Conversion
    ML models to recommend relevant offers and CTAs to increase conversion.
  - Revenue Expansion
    Dynamic persona-based recommendations for new & existing customers
  - Proactive Service
    Customer retention and churn prevention-FAQs /complaints/campaigns
  - Loyalty, Offers & Cashback
    Increases brand loyalty and generates revenue
Technology
Resources
- Blogs
- White Papers

Banking Customer Experience

5 WhatsApp banking experience enhancers

At the core, digital transformation is all about creating new enhanced customer- centric journeys & experiences with disruptive technological advancements across various channels...

BankBuddy wins Finablr Challenge for Integrated IOT Cross Border Payments

BANKBUDDY did it again !!! We won the Finablr Challenge for Integrated IOT Cross Border Payments at FinX Troopers– MENA Fintech Hackathon in Dubai...

BankBuddy wins Finx Global Fintech of the Year Award

We are super stoked to announce that BANKBUDDY has won the esteemed FinX 2019 Award for the Global Fintech Startup of the Year...

WhatsApp banking chatbot

With more than 5 billion mobile users worldwide and Whatsapp being the most popular messaging app (over 1.5 billion monthly active users), the launch of WhatsApp Business was the obvious next step....

Ontology Creation – Where do Knowledge Graphs come in?

I introduced you to the concept of domain specific ontologies, their relevance and context. In this blog, I continue to build the story by briefly examining ontology creation...

Using AI to Engage Cardholders Through Personalized Reward Offers

If I have to get another credit card (apart from the two I already have), it will strictly have to be one that offers exciting rewards on my purchases...

Can AI Enhance Cross Sell in Financial Institutions?

Cross selling is a major element of driving business revenue. It is a foundational sales strategy which remains to be an unshakeable pillar for growth...

BankBuddy Selected by Fintech Hive Accelerator, UAE

BankBuddy is thrilled to announce its selection in FinTech Hive, the first and largest financial technology accelerator in the Middle East, Africa and South Asia...

Is Voice Banking the Future of Consumer Engagement?

Engagement is one of the biggest challenges facing the financial industry today. In the Digital Trends in Financial Services sector report, 28% of respondents...